The Head of Business Improvement and Technology submitted a report (previously circulated, now appended) which detailed the Council’s Performance Improvement Framework 2014-2018

Cllr Bob Price Board member for Corporate Strategy, Economic Development and Planning presented the report.

The Head of Business Improvement and Technology outlined how the performance framework had been embedded into the organisation to change officers’ behaviours. Actions included:

·         full team involvement in service planning,

·         all staff having appraisals and targets linked to their service plan and corporate objectives,

·         fundamental service reviews looked at option for service design to improve the service efficiency and design the service to meet customer need.

·         a staff innovation scheme which encourages staff to suggest ways that the Council could become more efficient or innovative

Cllr Brown said she was pleased to see customer services feedback included as it was important to consider both positive and negative feedback to make service improvements.

The City Executive Board resolved to approve the Performance Improvement Framework 2014-2018 as attached at Appendix 1