Decision details

Performance Improvement Framework

Decision Maker: City Executive Board (became Cabinet on 13 May 2019)

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: Yes


This report will set out the Council’s approach to delivering and embedding continuous improvement across the Council.


The Head of Business Improvement and Technology submitted a report (previously circulated, now appended) which detailed the Council’s Performance Improvement Framework 2014-2018


Cllr Bob Price Board member for Corporate Strategy, Economic Development and Planning presented the report.


The Head of Business Improvement and Technology outlined how the performance framework had been embedded into the organisation to change officers’ behaviours. Actions included:

·         full team involvement in service planning,

·         all staff having appraisals and targets linked to their service plan and corporate objectives,

·         fundamental service reviews looked at option for service design to improve the service efficiency and design the service to meet customer need.

·         a staff innovation scheme which encourages staff to suggest ways that the Council could become more efficient or innovative


Cllr Brown said she was pleased to see customer services feedback included as it was important to consider both positive and negative feedback to make service improvements.


The City Executive Board resolved to approve the Performance Improvement Framework 2014-2018 as attached at Appendix 1

Report author: Jane Lubbock

Publication date: 19/12/2014

Date of decision: 17/12/2014

Decided at meeting: 17/12/2014 - City Executive Board (became Cabinet on 13 May 2019)

Effective from: 24/12/2014

Accompanying Documents: