Issue details

Issue details

Citizen Experience Strategy Refresh

The current Citizen Experience Strategy 'expires' this year and so we will be refreshing the strategy for another 2 years to align with the lifespan of the Thriving Communities Strategy.

Decision type: Key

Reason Key: Significant effect on people living or working in at least 2 wards;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 01/04/2025

Decision due: 9 Jul 2025 by Cabinet

Lead member: Cabinet Member for Citizen Focused Services and Council Companies

Lead director: Director of Communities & Citizens’ Services

Department: Financial Services

Contact: Vicki Galvin, Senior Programme Manager for Customer Experience Email: vgalvin@oxford.gov.uk.

Reason date could change: Provisional: Awaiting further information, advice or input.

Is the date subject to change: Yes