Issue details
Telephony Strategy
This report will review corporate telephony including the customer contact centre with a view to developing on-line telephony services.
Decision type: Key
Reason Key: Significant effect on people living or working in at least 2 wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Scrutiny Responsibility: Value and Performance;
: Director;
Decision due: 12 Sep 2012 by City Executive Board (became Cabinet on 13 May 2019)
Lead member: Councillor Bob Price, Board Member for Corporate Strategy and Economic Development cllrbprice@oxford.gov.uk
Lead director: Head of Business Improvement and Technology
Department: City ICT Services
Contact: Jane Lubbock, Head of Business Improvement and Technology Email: jlubbock@oxford.gov.uk Tel: 01865 252708.
Consultation process
Staff user groups will be used to inform the strategy.
Decisions
- 14/09/2012 - Telephony Strategy
Agenda items
- 12/09/2012 - City Executive Board (became Cabinet on 13 May 2019) Telephony Strategy 12/09/2012