In April 2017, the non-household water supply market opened up for businesses, charities and public sector organisations in England meaning they are no longer restricted to buying water from their regional monopoly.  Thames Water had exited the non-household market ahead of this opening up and transferred their non-household customer base over to Castle Water. 

Contracting with a retailer means the council can secure value for money on the purchase of non-household water and wastewater services, whilst minimising the administrative burden through electronic billing capability along with collaborative work to reduce the council’s water footprint.