Customer Experience Strategy
The Customer Experience Strategy is a core component of New Ways of Working. It brings together the Customer, Digital and ICT strategies and is designed to make a difference in the places where it matters the most, putting customers at the heart of everything we do. The action plan reflects how we intend to use digital technology to support New Ways of Working, as well as highlighting those initiatives that will help deliver an improved customer experience.
Decision type: Key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 31/07/2018
Decision due: 4 Feb 2020 by Scrutiny Committee
Decision due: 12 Feb 2020 by Cabinet
Lead member: Safer Communities and Customer Focused Services
Lead director: Executive Director (Communities & Customers) (Interim)
Department: Business Improvement
Contact: Rocco Labellarte, Chief Technology and Information Officer Email: Rlabellarte@oxford.gov.uk.
Reason date could change: Provisional: Awaiting further information, advice or input.
Is the date subject to change: Yes