Issue details

Customer Experience Strategy

The Customer Experience Strategy is a core component of New Ways of Working. It brings together the Customer, Digital and ICT strategies and is designed to make a difference in the places where it matters the most, putting customers at the heart of everything we do. The action plan reflects how we intend to use digital technology to support New Ways of Working, as well as highlighting those initiatives that will help deliver an improved customer experience.


Decision type: Key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 31/07/2018

Decision due: 4 Feb 2020 by Scrutiny Committee

Decision due: 12 Feb 2020 by Cabinet

Lead member: Safer Communities and Customer Focused Services

Lead director: Executive Director (Communities & Customers) (Interim)

Department: Business Improvement

Contact: Rocco Labellarte, Chief Technology and Information Officer Email: Email:

Reason date could change: Provisional: Awaiting further information, advice or input.

Is the date subject to change: Yes

Agenda items