Issue details

Issue details

Customer Service Excellence

 

 

To report the results from the recent corporate Customer Service Excellence accreditation, and detail how this will be further embedded in the organisation moving forward.

Decision type: Key

Reason Key: Significant effect on people living or working in at least 2 wards;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/08/2016

Decision due: 13 Oct 2016 by City Executive Board (became Cabinet on 13 May 2019)
Reason: Confirmed

Lead member: Customer and Corporate Services

Lead director: Executive Director for Organisational Development and Corporate Services

Department: Business Improvement

Contact: Helen Bishop, Head of Business Improvement Email: hbishop@oxford.gov.uk Tel: 01865 252233.

Consultation process

None

Reason date could change: Confirmed

Decisions

Agenda items