To relocate the City Council’s customer services centre from the ground floor of St Aldate’s Chambers to the Westgate Library, and enter into a 12 months’ licence with Oxfordshire County Council to support this move.

The project is a pilot, but if successful is intended to continue beyond the initial 12 months.

The total cost of the move is estimated to be no more than £5300. This includes disposal and provision of furniture, moving and set up costs. This cost it to be met from the Capital Reserve.

A 12 month licence fee, with a break from 3 months, with 1 month notice, has been agreed with the County Council.  Citizen Advice Oxford will to continue to co-locate with the City Council at the Westgate Library, and will contribute to the licence fee on a proportional basis.

This licence fee amount is deemed to be confidential as it is commercially sensitive. This is set out in a confidential appendix to this report.

The pilot will be subject to on-going evaluation, including customer and staff feedback from the City and County Councils. Should the pilot not be successful then the Council will revert to provision of its own customer services centre.