Agenda item
HRA Property Services Policies
The Director of Housing has submitted a report to approve the following policies: aids and adaptations, complaints, compliance, decant, disposals, gas safety, health and safety, lifting equipment and lifting operations, mutual exchange, no access, permit to work, radon and voids to ensure the maintenance and good management of the housing stock.
Recommendation: That Council resolves to:
1. Approve the Aids and Adaptations Policy
2. Approve the Complaints Policy
3. Approve the Compliance Policy
4. Approve the Decant Policy
5. Approve the Disposals Policy
6. Approve the Gas Safety Policy
7. Approve the Health and Safety Policy
8. Approve the Lifting Equipment and Lifting Operations Policy
9. Approve the Mutual Exchange Policy
10. Approve the No Access Policy
11. Approve the Permit to Work Policy
12. Approve the Radon Policy
13. Approve the Voids Policy
Decision:
Council resolved to:
1. Approve the Aids and Adaptations Policy
2. Approve the Complaints Policy
3. Approve the Compliance Policy
4. Approve the Decant Policy
5. Approve the Disposals Policy
6. Approve the Gas Safety Policy
7. Approve the Health and Safety Policy
8. Approve the Lifting Equipment and Lifting Operations Policy
9. Approve the Mutual Exchange Policy
10. Approve the No Access Policy
11. Approve the Permit to Work Policy
12. Approve the Radon Policy
13. Approve the Voids Policy
Minutes:
The Director of Housing has submitted a report to approve the following policies: aids and adaptations, complaints, compliance, decant, disposals, gas safety, health and safety, lifting equipment and lifting operations, mutual exchange, no access, permit to work, radon and voids to ensure the maintenance and good management of the housing stock.
Councillor Linda Smith introduced the report, noting that the policies aim to provide assurance to council tenants, leaseholder, and shared owners, that they are safe in the home, to know that their landlord is performing, that they have the right to have their complaints dealt with promptly, and to be treated with respect and to have their voice heard. These principles ensure good quality homes and neighbourhoods. Council were informed that the policies also seek to ensure compliance with new regulatory requirements for social landlords and consider the lived experiences of residents.
There were no questions from Members of Council.
On being proposed by Councillor Smith, and seconded by Councillor Brown, the recommendations were put to a vote.
Council resolved to:
1. Approve the Aids and Adaptations Policy
2. Approve the Complaints Policy
3. Approve the Compliance Policy
4. Approve the Decant Policy
5. Approve the Disposals Policy
6. Approve the Gas Safety Policy
7. Approve the Health and Safety Policy
8. Approve the Lifting Equipment and Lifting Operations Policy
9. Approve the Mutual Exchange Policy
10. Approve the No Access Policy
11. Approve the Permit to Work Policy
12. Approve the Radon Policy
13. Approve the Voids Policy
Supporting documents:
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Full Council - HRA Policies - July 2026 - Final, item 17.
PDF 184 KB -
Appendix 1 Aids and Adaptations Policy - Final - 1, item 17.
PDF 126 KB -
Appendix 2 Complaints Policy - Final, item 17.
PDF 121 KB -
Appendix 3 - Compliance Policy - Final, item 17.
PDF 474 KB -
Appendix 4 - Decant Policy - Final, item 17.
PDF 187 KB -
Appendix 5 - Disposals Policy - Final, item 17.
PDF 129 KB -
Appendix 6 - Gas Safety Policy - Final, item 17.
PDF 136 KB -
Appendix 7 - Health and Safety Policy - Final, item 17.
PDF 252 KB -
Appendix 8 - Lifting Operations and Lifting Equipment Policy - Final, item 17.
PDF 163 KB -
Appendix 9 - Mutual Exchange Poilcy - Final, item 17.
PDF 233 KB -
Appendix 10 - No Access Policy - Final, item 17.
PDF 241 KB -
Appendix 11 - Permit to Work Policy - Final, item 17.
PDF 200 KB -
Appendix 12 - Radon Policy - Final, item 17.
PDF 98 KB -
Appendix 13 - Voids Policy - Final - 1, item 17.
PDF 153 KB -
Appendix 14 - Equality-Impact-Assessment - Aids and Adaptations - Final - 1, item 17.
PDF 327 KB -
Appendix 15 - Equality-Impact-Assessment - Complaints Policy, item 17.
PDF 241 KB -
Appendix 16 - Equality-Impact-Assessment - Lifting Equipment and Lifting Operations Policy, item 17.
PDF 241 KB -
Appendix 17 - Equality-Impact-Assessment - Mutual Exchange Policy - Final, item 17.
PDF 278 KB -
Appendix 18 - Equality-Impact-Assessment - Policies - January 2025, item 17.
PDF 221 KB -
Appendix 19 - Equality-Impact-Assessment - Voids Policy, item 17.
PDF 305 KB -
Appendix 20 - Risk Assessment - Complaints, Lifting Equipment and Lifting Operations, Voids policies, item 17.
PDF 62 KB -
Appendix 21 - Risk Assessment - Decant Policy, item 17.
PDF 100 KB -
Appendix 22 - Risk Assessment - Disposal Policy, item 17.
PDF 78 KB