Issue - meetings
Performance Monitoring - Quarter 3
Meeting: 04/02/2014 - Scrutiny Committee (Item 71)
71 Performance Monitoring - Quarter 3 
PDF 166 KB
Contact Officer: Pat Jones, Principal Scrutiny Officer, Tel 01865 252191, phjones@oxford.gov.uk
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Background Information |
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The Scrutiny Committee set a small Panel of members to consider the available performance measures and select two sets, linked to the scrutiny programme, for monitoring on a quarterly basis.
The sets were to be considered by the Housing Panel and the Scrutiny Committee. The attached table includes the selection for the Scrutiny Committee.
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Why is it on the agenda? |
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These tables represent performance at the end of Quarter 3. The Panel was able to find and select measures that related to the following priorities of the Committee:
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Who has been invited to comment? |
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Pat Jones, Principal Scrutiny Officer, will present the report. Any detailed information required by the Scrutiny Committee will be requested and service measures will attend the next available meeting.
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What will happen after the meeting? |
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Any recommendations will be made to the Board Member or the next available City Executive Board.
If the Committee wishes to question Service Officers on performance, the officers concerned can be invited to a future meeting.
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Minutes:
The Committee had before it the Performance Monitoring figures for Quarter 3. Pat Jones, Principal Scrutiny Officer, presented the report to the Committee and provided some background and context.
The following indicators were highlighted:-
CS003 – customers getting through first time – although the target is not being met at present, it is important to remember that there were over 211,000 calls of which some 15,250 were abandoned for various reasons. This still compares favourably with other Councils’ results.
LP106 – increase participation at leisure centres by target groups – a more detailed report will be presented at a future Committee meeting (probably in April).
B1002a – training places – the Committee received further information on this at a previous meeting;
Councillor Simmons asked for further information about the Council’s carbon footprint and the recycling rate. He would like further information about current trends.
Resolved to note the report.