The Executive Director (Corporate Resources) has submitted a report to provide a comprehensive update on the delivery of the Citizen Experience (CEX) Strategy.

Cabinet is recommended to:

1.       Note the positive progress which has been made; and

2.       Agree the revised action plan (Appendix 2).

The Executive Director (Corporate Resources) had submitted a report to provide a comprehensive update on the delivery of the first year of the Citizen Experience (CEX) Strategy.

Councillor Nigel Chapman, Cabinet Member for Citizen Focused Services and Council Companies, reported that much positive progress had been made and commented that the feedback received from independent examiners on the customer experience continued to be very good.  One of the particularly notable achievements over the past year had been the launch of a new website, making it easier and quicker for citizens to find the service and support they need.  Other areas of key progress across the strategy workstrands were set out fully in the report.

Councillor Chapman highlighted that areas of focus for the next year were expected to include increasing the opportunity for payments to be made online and services such as garden waste collection to be arranged online. It was hoped that this would also enable the delivery of efficiency savings.

Cabinet resolved to:

1.       Note the positive progress which has been made; and

2.       Agree the revised action plan (Appendix 2).