The purpose of the report is to recommend a new strategy for involvement that will achieve best practice, meet regulatory requirements and the aspirations of tenants. This follows a review of current involvement of tenants/leaseholders on Oxford City Council by the Tenant Participation and Advisory Service (TPAS)

Recommendations:-

(1)       To approve the proposed Tenant Involvement Strategy “Keeping Customers and Communities at the Heart of what we do”;

(2)       To approve the action plan for implementation.

The Executive Director, City Services submitted a report (previously circulated, now appended) that recommended a new strategy for involvement that would achieve best practice, meet regulatory requirements and the aspirations of tenants. This followed a review of current involvement of tenants/leaseholders on Oxford City Council by the Tenant Participation and Advisory Service.

Resolved to:-

(1)       Approve the proposed Tenant Involvement Strategy “Keeping Customers and Communities at the Heart of what we Do”;

(2)       Approve the action plan for implementation.