To consider Appendix 3 of the Managing Director's Half Year Performance Report.

This item was considered in confidential session.

To consider the Managing Director's Half Year Performance Report.

Appendix 3 to be discussed in private session.

The Managing  Director gave a brief introduction to his report. At the end of quarter 3 performance was good and ODS remained on track to deliver the MTFP target of £1.3m profit after tax. Good progress was being made against the first year’s objectives.

ODS was seeking to maximise the opportunities of work from the Council. In expanding and improving ODS’s offer, additional personnel with relevant expertise were being recruited as necessary. There had been a considerable focus on customer satisfaction, seeking a deeper understanding of customer views and refining the offer accordingly. A bespoke survey of 4 key areas of Streetscene was being used to establish a benchmark from which to work; street cleanliness was recognised to be an area of continued focus.

The monitoring and management of Health and Safety continued to be a priority with good engagement by ODS staff.  Understanding and reporting of near misses had been identified as an area in need of improvement.

The Managing Director said he would find out if the indicator for satisfaction with public toilets was based on cleanliness, availability or both.

It was suggested that the good relationship between ODS and OCC staff (those supporting rough sleepers for example) should be brought to the fore in future reports.  The report implied, in the section headed Rough Sleeping, that the issue of drug paraphernalia was necessarily associated with rough sleeping, which it was not; future reports should be more carefully worded.

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