Issue - meetings

Issue - meetings

Performance monitoring - 2015/16 quarter 4

Meeting: 07/06/2016 - Scrutiny Committee (Item 13)

13 Performance monitoring - 2015/16 quarter 4 pdf icon PDF 112 KB


Background Information

The Scrutiny Committee has a role in monitoring Council performance.  In 2015/16 the Committee received quarterly reports on a selection of service indicators chosen by the Committee.

Why is it on the agenda?

For the Scrutiny Committee to note and comment on Council performance at 2015/16 year-end.

Who has been invited to comment?

No officers have been invited for this item.  Any comments or requests for further information will be relayed to the relevant officers after the meeting.





The Scrutiny Officer presented the report and referred the Committee to the nine performance indicators rated red (outside tolerance).  He undertook to provide the Committee with further information in relation to the following performance indicators:


·         PC027 – Increase the number of people engaging with the Council’s social media accounts

·         CS003 – Customers getting through first time on Council’s main service lines


The Committee expressed concern about the comments relating to CS003 with regard to the loss of service and move to Business Continuity Procedures in March; and also noted that there had been resident complaints to ward members that night-time calls to the main switchboard were going unanswered.  The Scrutiny Officer undertook to take this up with the Service Manager.


The Committee commented on the on-going ICT problems faced by members and the need for members to have a Service Level Agreement for ICT services.


The Committee noted the contents of the report.