The Executive Director of Communities and People had submitted a report to set out and seek approval for the reset of the Council’s Tenant Engagement work, in its role as a social landlord and in alignment with the new Consumer Standards issued by the Regulator for Social Housing. Councillor Smith presented the high-level report which seeks to ensure improved and increased consultation with tenants alongside the maintenance of a direct link between the Council’s governance structure and a new representative forum for tenants. She outlined that the forum would include the Cabinet Member for Housing who will be able to bring feedback directly to Cabinet. The report also explained the reorganisation of landlord services to ensure more responsive work on the ground to facilitate relationships with tenants and to inspire confidence in the Council’s plans. The Head of Housing Services explained that the plans seek to bring the landlord function in line with the expectations of the tenants as a means of strengthening a two-way relationship. This will place the tenant’s voice at the decision-making table.  

Councillor Brown thanked those involved in the report. 

Cabinet agreed to 

1.    To approve the adoption and implementation of the new approach to Tenant Engagement as set out in this report. 

2.    Delegate authority to the Executive Director of Communities and People (Interim) to make any further changes as necessary in line with service development and new legislation.