Decision details

Decision details

Award of Contract - Postal Services, Hybrid mail solution

Decision Maker: Executive Director (Communities & Customers) (Interim)

Decision status: Recommendations Approved (subject to call-in)

Is Key decision?: Yes

Is subject to call in?: Yes


Cabinet, at its meeting on 20 January 2021, delegated authority to the Executive Director of Communities and Customer Services to award a contract for the Supply of a hybrid print and post solution for the Council.

This decision awards a contract for the provision of a hybrid mail, postal service.


It was decided to award a contract for the provision of a hybrid mail, postal service to PSL Print Management Limited.

An existing contract had reached its end date and could no longer be extended.

A procurement exercise which sought to understand the market and new opportunities for improvement of services was completed

This new contract is the result of the procurement exercise and will be in place for a period of four years.


Reasons for the decision:

The Council maintains an in-house mail room. For outbound mail, the internal process costs and postage rates that can be attained are higher than those attainable via hybrid mail providers.

Hybrid mail enables Council staff to issue documents via traditional postal methods but also via digital routes. Documents may be issued from any location.

These opportunities offer the Council numerous ways in which process improvements and internal cost reductions e.g. print consumables and postage can be realised.


Alternative options considered:

The Council undertook a procurement activity for the continued provision of a hybrid mail, postal service.

The tender process was conducted via the Crown Commercial Services framework, RM6017, where seven suppliers submitted a bid.

An evaluation panel considered each of the submitted bids and deemed PSL Print Management Limited to be the most economically advantageous.


Signed off by senior officers:

Decision taken by Nadeem Murtuja, Executive Director for Communities and Customers

Decision taken in consultation with the Cabinet Member for Citizen Focused Services.

Publication date: 10/08/2021

Date of decision: 23/06/2021

Date comes into force if not called in: 29/06/2021

Call-in deadline date: 28/06/2021

Accompanying Documents: