Decision details
Benefits Fundamental Service Review
Decision Maker: City Executive Board (became Cabinet on 13 May 2019)
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
This report will seek agreement to the principles for redesigning the Benefits Service following the review of the service and consultation with customers and stakeholders.
Decisions:
The Head of Customer Services submitted a report (previously circulated, now appended) updating the Board on the ongoing review of the Benefits Service.
Resolved to:-
(1) Approve the Benefits performance standards as follows:-
i. To process new benefit claims within 14 days
ii. To process changes in circumstance within 10 days;
(2) Note the proposed reconfiguration of the Service to achieve the efficiency savings in the budget and meet customers’ reasonable expectations; and
(3) Note that the processing of new benefit claims in 2010/11 was in the top quartile for performance nationally according to the Department of Work and Pensions and that this position had been maintained in Quarter 1 of 2011/12.
Report author: Helen Bishop
Publication date: 08/12/2011
Date of decision: 07/12/2011
Decided at meeting: 07/12/2011 - City Executive Board (became Cabinet on 13 May 2019)
Effective from: 15/12/2011
Accompanying Documents: