Decision details

Decision details

Telephony Strategy

Decision Maker: City Executive Board (became Cabinet on 13 May 2019)

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

This report will review corporate telephony including the customer contact centre with a view to developing on-line telephony services.

Decisions:

The Head of Business Improvement submitted a report (previously circulated, now appended)

 

Resolved to:-

 

(1)    Approve the corporate Telephony Strategy and Action Plan attached at Appendix 1 of the report;

 

(2)    Note the Equalities Impact Assessment attached at Appendix 2

Report author: Adrian Orchard

Publication date: 14/09/2012

Date of decision: 12/09/2012

Decided at meeting: 12/09/2012 - City Executive Board (became Cabinet on 13 May 2019)

Effective from: 20/09/2012

Accompanying Documents: