Issue - meetings

Issue - meetings

STAR Survey results

Meeting: 29/01/2015 - City Executive Board (became Cabinet on 13 May 2019) (Item 0)

STAR Survey Results

Minutes:

Cllr Seamons, Board member for Housing and Estate Regeneration said the Council needed to set out its response to the STAR survey. He asked that Scrutiny assist in reviewing the methodology used to measure tenant satisfaction and said that once the Oxford standard was implemented - it would raise the standard of peoples’ homes.

 

The City Executive Board resolved to AGREE to

 

1.    Reviews the methodology used to measure tenant satisfaction, and aims to make personal contact with tenants in future.

 

2.    That the City Council sets out its response to the STAR Survey 2014 results, including any improvement measures taken or planned.


Meeting: 22/01/2015 - Housing Panel (Panel of the Scrutiny Committee) (Item 79)

79 STAR Survey results pdf icon PDF 210 KB

For the Panel to receive a briefing on the latest STAR survey results.

Additional documents:

Minutes:

The Housing Panel reviewed the STAR Survey results 2014 at its meeting on 22 January 2015.  The Panel would like to thank Nicola Griffiths for introducing this item and answering the Panel’s questions.

 

The Housing Panel noted the tenant satisfaction results were down across the board compared to last year.  However, the City Council is awaiting data from other local authorities which should indicate whether this is a national trend.

 

The Panel noted that more tenants had been contacted in 2014 than in 2013 but returns were down.  The Panel questioned why the sample size was small and suggested that door-knocking would be more effective than sending letters.  The Panel heard that the STAR Survey is conducted by a consultation service but that there will be an opportunity to review this arrangement following the 2015 survey.

 

The Panel questioned how the results would be used and whether any improvements are planned in response.